It is a simple fact of life that humans like to reciprocate. When someone gives you something for free, the natural instinct is to return the favor. This morning, I went to my local tailor/dry cleaner to get a pair of shorts repaired. The hem needed to be resewn and it wasn’t a big job (in fact in only took 2 minutes). When I first walked into the shop, the owner must have been downstairs because no one was behind the counter. I waited a minute or two and then walked out to do a few more chores. I briefly considered going into another shop around the corner, but I have always liked this dry cleaner and I prefer to do business with them.
When I returned, the shopkeeper took the shorts, fixed the hem, and quickly announced “no charge”. I asked 3 times “are you sure?” But the shopkeeper insisted that it was okay. While I am not a big user of dry cleaners or tailoring services (like most of us, I haven’t worn business attire in a very long time), I will surely be returning to this shop the next time I have sewing or dry cleaning. Through a small, simple act of generosity, the shopkeeper