It is a simple fact of life that humans like to reciprocate. When someone gives you something for free, the natural instinct is to return the favor. This morning, I went to my local tailor/dry cleaner to get a pair of shorts repaired. The hem needed to be resewn and it wasn’t a big job (in fact in only took 2 minutes). When I first walked into the shop, the owner must have been downstairs because no one was behind the counter. I waited a minute or two and then walked out to do a few more chores. I briefly considered going into another shop around the corner, but I have always liked this dry cleaner and I prefer to do business with them.
When I returned, the shopkeeper took the shorts, fixed the hem, and quickly announced “no charge”. I asked 3 times “are you sure?” But the shopkeeper insisted that it was okay. While I am not a big user of dry cleaners or tailoring services (like most of us, I haven’t worn business attire in a very long time), I will surely be returning to this shop the next time I have sewing or dry cleaning. Through a small, simple act of generosity, the shopkeeper
Yesterday was not a great day. I was driving on the highway and a car in front of me hydroplaned. In a matter of seconds, I smashed into it and then into a concrete block on the side of the road. You can see that the result in this picture. The car is probably totaled.
This month’s Jenny Award for Creativity in Professional Services Marketing goes to none other than Jenny herself. Jenny (my wife) has created a new tagline Because Everyone Needs a Theditor. “Theditor”, a contraction between the words therapist and editor, was born from numerous conversations I’ve had with Jenny prior to sending responses to inflammatory email messages. According to Jenny, none of us are capable of exercising self-restraint when our emotions are triggered by hostile emails.
One of the great things about my business networking group 
