I’ve fallen into the same hole again (Chapter 3 of my autobiography). The allure of finding a technology fix always seduces me. “It’ll be easy”, I tell myself. “I’ll be up and running in no time with the upgrade.”
So I download the upgrade with relative ease. I feel emboldened. And then it happens. I run into a glitch. I search for answers on the web. I wait on hold for an hour and the tech does not have the solution.
Why was I doing this? So I could work more efficiently?
Today’s glitch happened with Google Synch. I decided that it is high time to use a practice management system that tracks matters, e-mail messages, appointments, etc. by client. In order to use the new service, though, I first needed to figure out how I’d be able to synchronize my Google, Blackberry and Outlook calendars (I already synchronize the BB with Google).
After 90 frustrating minutes, I decided it was time to throw in the towel. If the whole point of this exercise was to increase my efficiency, I was failing miserably. While my contact manager, e-mail, calendar and billing system do not talk to each other, there is no real reason why I need to invest more time in trying out Credenza, an Outlook add-on that integrates all of your client info.
But suddenly, I looked down at my computer and noticed that the synch was actually working. A final fix I tried had finally worked.
I’m emboldened. I’m ready to move to the next step. “Practice management” here I come (at least until I fall into the next hole and remind myself about my epiphany several paragraphs ago–i.e. that technology fixes are rarely smooth.)